Accessibility: premises, website, printed information; all need considered
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Archiving: store closed files securely and accessibly
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Capability: deal with issues around failing personnel performance
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Case Management & Record Keeping: set up and maintain case records
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Commissioning & Tendering: dealing with new funding environments
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Communications: ensure effective and open communication
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Complaints: deal effectively with any complaints received
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Compliments: encourage personnel; record and pass on compliments
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Data Protection & Personal Information: comply with the law Disability
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Discrimination: ensure rights and know your obligations
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Electronic Communications: safe use of the internet and email
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Environment, Sustainability & Social Impact: assess your impact
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Equality: ensure rights and know your obligations
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Finance: deal robustly with financial management
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Health & Safety: promote a healthy and safe working environment
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Home Working: arrangements and conditions for working from home
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Human Rights: ensure rights and know your obligations
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Information Sharing: set standards and work collaboratively
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Lone Working: ensure a safe working environment for lone personnel
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Organisational Quality Assurance: delivering high quality services
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Partnership Working: work formally with partner organisations
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Personalisation: using a person centred approach
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Policy Review: accountability for the review of policies & procedures
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Race Relations: ensure rights and know your obligations
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Reserves: plan ahead effectively
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Risk: make well informed and responsible choices
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Stress Management: recognise stress and how to deal with it
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Sustainable Funding: maintain and develop services sustainably
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Trustees: Effective governance and responsibilities
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Values: be clear about who and why you are
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Volunteering: develop mutually beneficial relationships with volunteers
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Whistleblowing: support the reporting of malpractice
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